Restaurants & Hospitality work
Engagements and capability models in restaurants & hospitality. Each entry sets out the situation we found, what we diagnosed, the system we built and how it was sequenced.
Service
Proof type
3 entries
One menu record, five surfaces, and a rule for what happens when the kitchen changes an item
A restaurant's menu now lives on the website, in first-party ordering, on two or three marketplace apps and on the Google Business Profile — each truncating, sorting and displaying it differently. This is the content system that keeps one item the same item everywhere, including on the Tuesday the kitchen changes it.
Content SystemsGoogle Business ProfileLocal SEOCapability ModelA modelled capability, not a client account. Figures illustrate what the model produces and are labelled as modelled wherever they appear.Restaurants & HospitalityNearly three-quarters of restaurant traffic never comes through the door
Off-premises is now the majority of the category and it is still being marketed as an add-on to the dining room. This model plans for the car park, the phone and the pickup shelf: where the demand is captured, which surface takes the order, and what the published search benchmarks say that costs.
Local SEOGoogle Business ProfilePaid SearchCapability ModelA modelled capability, not a client account. Figures illustrate what the model produces and are labelled as modelled wherever they appear.Restaurants & HospitalityThe only causal study of restaurant reviews found no effect for chains
A one-star increase in a Yelp rating raises revenue 5 to 9% for independent restaurants and has no statistically significant effect for chains. That asymmetry, not the headline percentage, is the finding worth building on — and it is the reason a review programme is worth far more to a single-site operator than to the group down the road.
Google Business ProfileLocal SEOContent Systems